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Friday, October 15, 2010

Customer Service???

I was not aware that the definition for customer service had changed until I visited the "Vitamin Shoppe" on College Road in Ocala, Florida. The very busy stocking shelves employees were too busy to acknowledge our presence let alone offer any help locating a product. Well my friend and I did the self service thing and found what we were looking for, then another dilemma...how now do we pay for it, seeing these very busy ladies were more interested in stocking shelves for invisible customers. When I yelled for HELP by making the sound of a bell which was non-exisistent, Debbie who seemed to need caffeine or some of the vitamins and supplements she NEVER sells, rose to the occasion in no hurry, with no smile, no apology, just these words"I can hear you". Are you kidding me? She's done nothing to help me and she has attitude. Not good...Homey don't play dat. She attempted to get the last word which was "I spoke to you when you came in but you were talking". Of course I was not about to let this liar off that easy, so I told her as nice as I could that she should have spoken , made sure we heard her and offered assistance.In other words, got off her lazy butt and done her job.But with the new definition of customer service changing without notice, maybe she was doing her job...Doing her job under the NEW customer service rule which simply states" If the customer wants service, find it and by all means help yourselves because I'm too busy.

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